WARRANTY & RETURNS

PRODUCT LIMITED WARRANTY & RETURN POLICY

PushLOX products are warranted for (one) 1 year from date of purchase against manufacturing defects in materials or workmanship. PushLOX warrants to the original owner that the product shall be free of defective materials and workmanship for a period of one (1) years from the date of the original purchase (proof of purchase required) provided the product is operated under normal conditions and use. During this warranty period, PushLOX shall repair or replace, at its sole option, all parts that are found by PushLOX to be defective and subject to this Limited Warranty with this exception: PushLOX will offer replacement parts or NFR pricing on any locks no longer in production / obsolete that otherwise fall within the time constraints of this warranty. The original owner shall pay all labor & shipping charges connected with the repair or replacement of the locks. This Limited Warranty is made only to the original owner of the locks; and, it shall remain in force only as long as the original owner retains ownership of the PushLOX system. This Limited Warranty is not transferable. This Limited Warranty does not apply to normal wear and tear, nor to defects, malfunctions or failures that result from the abuse, neglect, shocks or crashes, improper maintenance, alteration, modification, accident, or misuse (including without limitation, basketball, quad rugby, tennis or any similar sporting activities), nor damage occurring during shipment, improper assembly or assembly with non-compatible products.

This Limited Warranty is the only express or Limited Warranty applicable to the PushLOX Locking System. Any implied warranties, including warrants of merchantability and fitness for a particular purpose, shall be limited in scope and duration in accordance with this Limited Warranty. PushLOX shall not be responsible for any direct, incidental, consequential or exemplary damages suffered by any party. The foregoing statements of warranty are exclusive and in lieu of all other remedies. This Limited Warranty gives you specific legal rights; you may also have other legal rights which vary from state to state/country to country. Some states/countries do not allow limitations on the duration of implied warranties, or the limitations or exclusion of incidental or consequential damages; therefore, the limitations and exclusions set forth in this Limited Warranty may not apply to you. This Limited Warranty set forth herein may not be extended, enlarged or otherwise modified by any PushLOX dealer, distributor, agent, or employee, and PushLOX does not assume any liability or make any warranty except as stated in this Limited Warranty.

Return Procedure

NOTE: PushLOX does not accept any returns beyond sixty (60) days from original purchase. All custom orders are non-refundable. All other refunds will be subject to a 15% restocking fee.

To obtain a return authorization (RA) number, please be ready to supply the following information to our service department:

  • Copy of original receipt (if wanting work covered under warranty)

  • Name, phone number, email

  • Return shipping address

  • Product name and problem with locks

Unused product must be returned in its original packing with the RA# clearly marked on outside of box. Failure to comply with the above-mentioned guidelines can result in significant delays or a “return to sender”.

Warranty Exclusions

This warranty does not extend to those items which may require replacement due to normal wear and tear:

  • Damage due to salt water

  • Abuse, misuse, accident, or negligence

  • Battery fluid spillage or leakage

  • Improper installation

  • Improper operation, maintenance, or storage

  • Commercial use, or use other than normal